1. Start your Tempur-Pedic warranty claim online
We stand behind the quality of our products and we design them to give you great sleep for years to come. However, we realize that despite our highest quality standards, sometimes unexpected product issues can occur. To protect your purchase against manufacturer's defects, we include a limited warranty with most of our products. You can read the full text of your product's warranty here.
Please keep your proof of purchase documents in a safe place to further reinforce the warranty you received with your new product(s).
2. Include all required info, images & documents
3. Allow 7-10 business days for claim review
4. Receive your warranty status confirmation
What You'll Need to File a Mattress Warranty Claim
Bed Frame & Base Information
To process your claim, we need detailed information about the base or foundation you use with your mattress. Please provide images of your current bed furniture and foundation and be prepared to describe whether it's a metal frame, wooden side-rail bed, power base, or flat foundation.
We'll also need the Registry Number and Manufacturing Date of your mattress. This information is listed on the mattress's law tag, which may be located underneath the zippered cover on the mattress. Photos of the mattress itself are also required, even if the issue with your mattress isn't visible.
Read the full list of image submission requirements here.
A digital copy of your original receipt is required unless you purchased your item directly from Tempur-Pedic through our website, on the phone with a Sleep Expert, or in one of our Flagship Stores — or you already registered your product with us online.
- Mattresses and Flat Foundations: 10 Year Full Replacement Limited Warranty
- TEMPUR-Cloud (Compressed Mattress): 10-Year Full Replacement Limited Warranty
- EASE® Power Base: 25 Year Limited Warranty
- TEMPUR-Ergo Power Base: 25 Year Limited Warranty
- TEMPUR-Ergo Extend Power Base: 25 Year Limited Warranty
- TEMPUR-Ergo™ + Sleeptracker® Adjustable Base: 25 Year Limited Warranty
- Mattress Toppers: 10 Year Limited Warranty
- Mattress Protectors: 10 Year Limited Warranty
- Bed Frame: Lifetime Limited Warranty
- Pillows and Cushions: 5 Year Limited Warranty
- Bed Linens: 1 Year Limited Warranty
- Accessories: 1 Year Limited Warranty
- Mattresses (prior to March 1, 2014): See warranty
- Flat Foundations (prior to March 1, 2014): See warranty
- TEMPUR-Ergo Grand (pre-2013): See warranty
- TEMPUR-Ergo Advanced: See warranty
- TEMPUR-Ergo Basic: See warranty
- Pillows and Cushions (pre 2014): 3 Year Limited Warranty
- TEMPUR Mattresses up to September 2012: See Warranty
- TEMPUR-Ergo, Premier and TEMPUR Ergo Grand: 5 Year Parts & Labor, Lifetime Frame Warranty
- TEMPUR ERGO Plus: 25 Year Limited Warranty
- Ease by Sealy Power Base: 15 Year Prorated Warranty
- TEMPUR-Up Foundation: 15-Year Limited Warranty
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