Shipping & Delivery

We try to make our delivery and shipping charges simple and fair. We want you to be as happy with the delivery of your product as you are with the product itself.

COVID-19 Update – Impact on Home Deliveries

The continued health and safety of our customers and employees is our first priority. Due to the evolving circumstances surrounding COVID-19 (coronavirus), delivery of your Tempur-Pedic® mattress and/or adjustable base may be delayed or impacted over the next several weeks.

For your well-being and the protection of our delivery agents, in certain limited areas we may not be able to offer in-home delivery or set up / installation services throughout the coming weeks. In those instances, for your your convenience, we’ll provide curbside delivery or shipment to your doorstep if you need to receive your order more quickly. Additionally, in certain limited areas, delivery agents may not be permitted to remove an existing mattress or box spring from your home.

If you have questions about how these changes may affect the delivery of your order, please reach out to us via chat or call our customer service agents at (888) 811-5053. We’re also available to help you schedule the delivery of a new order — or to change the delivery of an existing order to a later date that’s more convenient for you.

Please note that our compressed TEMPUR-Cloud® mattress is designed to be delivered directly to your door by UPS Ground, in addition to our mattress toppers, pillows and other bedding accessories. Arrival of these items should be minimally impacted in the coming weeks, unless state-specific shipping regulations or restrictions apply.

Pillows, Bed Linens, Slippers, Travel, Home & Office Products

Free Standard Shipping

We ship any number of items UPS ground shipping for free, with items typically arriving in 5-7 business days, to locations in the contiguous US. Please note, we are unable to ship items to a P.O. Box.

Upgrade to UPS 2nd Day Air for $25 per order or UPS Next Day Air for $40 per order. Orders placed by noon Eastern Standard Time ship the same day (except Saturday and Sunday).

Shipping to Alaska, Hawaii, Puerto Rico and other US Territories

Currently, we offer standard shipping for all comfort items for $25 per order.

Upgrade to UPS 2nd Day Air for $40 per order or UPS Next Day Air for $55 per order.

Special Shipping (remote locations, APO/FPO addresses)

We ship any number of items UPS ground shipping for free, with items typically arriving in 5-7 business days.

There are no upgrade options for orders shipping to these locations.

FAQs about Delivery for Pillows, Bed Linens, Slippers, Travel, and Home & Office Products
  • We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery or, for an additional charge, expedited service.

  • Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.

    All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products, using our White Glove Delivery service.

  • If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery will incur additional charges because of the extra cost of delivering to remote areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

    If you live outside of the U.S., please visit and select your country to view products and purchase options.

Need assistance? We're here to help.

We want to hear from you, whether you have a problem, comment, or question. or give us a call to speak with a sleep expert today.

Sleep Expert

Evaluating our products and need advice before you buy?

(888) 811-5053

Monday: 9am - 11pm EST

Tuesday -Thursday: 9am - 9pm EST

Friday: 9am - 10pm EST

Saturday: 9am - 7pm EST

Sunday: 9am - 8pm EST

Customer Support

Already using our products or need assistance with an order you placed?

(800) 821-6621

Monday: 9am - 6pm EST

Tuesday - Friday: 9am - 7pm EST

Saturday: 9am - 6pm EST

Sunday: Closed

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